Case Study: How The City of Palo Alto replaced their existing EV chargers with CyberSwitching CSE1

Scenario
The City of Palo Alto faced a critical challenge when its existing EV charging stations became inoperable after a software upgrade. Unhappy with the customer service and uptime rates, the facilities department urgently needed to replace the charging infrastructure to avoid service interruptions for its fleet of electric vehicles.

Solution
CyberSwitching consulted to install CSE1 OCPP-compliant up to 48A EV commercial Level-2 EV charging stations with 25ft cable connected to WiFi. This solution offered reliable and affordable EV charging stations with crucial functionalities tailored for the City’s fleet, including easy RFID activations, energy management, automated LCFS credit collection and processing, and the ability to implement workplace charging without requiring new app downloads.

The City of Palo Alto was able to quickly replace its existing charging stations and keep the fleet in operations. “You checked all the boxes and were so responsive. Your chargers were also very easy to install, and the EV Charging software network came online right away. It’s a really easy user interface”, said the facilities manager at the City of Palo Alto.

Results
The City of Palo Alto installed six units of CSE1 wall mounted commercial Level-2 EV charging stations in record time, it took less than 3 weeks from the moment the city placed its order. More importantly, the City was able to purchase affordable EV charging stations and save more than $1,000 per charging station compared to alternative solutions in the market that are highly priced. City fleet operators can now use the charging stations with their existing RFID cards. 


On a scale of one to ten, the facilities manager at the City of Palo Alto rated Cyberswitching EV charging solution as a perfect 10, highlighting the company’s commitment to great customer service, a high-quality product, and a very cost-efficient solution for municipal fleets. They expressed no hesitation in recommending CSE1 charging stations to others considering EV charging solutions.